Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.
  • You must provide the receipt or proof of purchase.

How to Start a Return

You can start a return by contacting us via:

Returns should be sent to the following address:
Amer Bin Malek Street, Building 43, Khalda, Amman - Jordan

If your return is accepted, we will provide you with a return shipping label and instructions on how to send your package.
Note: Items sent back to us without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective, damaged, or
  • You received the wrong item.

We will evaluate the issue and resolve it promptly.

Exceptions / Non-Returnable Items

Certain items are non-returnable, such as:

  • Custom products (e.g., special orders or personalized items).
  • Sale items or gift cards.

If you have questions or concerns about a specific item, please contact us.

Exchanges

To exchange an item:

  • Return the original item by following the return process.
  • Once the return is accepted, make a separate purchase for the new item.

Refunds

  • Once we’ve received and inspected your return, we’ll notify you if the refund is approved.
  • Approved refunds will be processed automatically to your original payment method within 10 business days.
  • If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@mbm-jo.com.